Technical Support Representative
Job Summary
Handling cases related to fee schedules for workers' compensation and auto insurance, the full-time remote Technical Support Representative will manage customer inquiries through Salesforce, ensuring compliance with regulations and keeping ticket statuses updated.
Key responsibilities
- Handle cases related to fee schedules for workers' compensation and auto insurance using Salesforce
- Respond to customer product inquiries via telephone, email, or chat sessions
- Ensure compliance with fee schedules and state reporting requirements
Required qualifications
- High School Diploma
- 1-2 years of experience with workers' compensation and fee schedules
- Knowledge of CPT/HCPCS coding
- Understanding of basic medical billing practices and rules
- Ability to frequently change tasks and systems
Complete Job Description
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