Technical Support Representative
Job Summary
Providing second-tier technical support, the full-time Product Support Representative II will assist customers with application issues via phone, web, and email, while collaborating with internal teams to ensure timely resolutions and maintain effective communication.
Key responsibilities:
- Deliver internal and external user support for technical application issues
- Act as a customer advocate for high-priority issues, ensuring timely resolution and gathering feedback for improvements
- Maintain and update Knowledge Base content to enhance support efficiency
Required qualifications:
- Bachelor's degree in IT or equivalent relevant experience
- 5+ years of experience in software support or a related position
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Industry knowledge of finance/accounting functions is preferred
Complete Job Description
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