Technical Support Representative II

Job Summary

Providing first-class technical support services, the full-time Technical Support Representative II will assist clients with payment processing issues, manage customer communications, and ensure a superior client experience while working remotely.

Key responsibilities:

• Deliver exceptional customer support via various channels and manage ticket prioritization and escalation
• Setup and configure POS terminals and online payment gateways while assisting sales partners with equipment and services
• Provide technical troubleshooting for setup and connection issues, and conduct training for clients on POS systems

Required qualifications:

• High school diploma or equivalent
• 2+ years of relevant technical experience
• Proficiency with Microsoft Suite
• Knowledge of point-of-sale systems and related peripherals
• Experience in call center environments