Technical Support Representative L3

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Thu, Feb 08, 2024
This job expires in: 6 days

Job Summary

A company is looking for a Technical Support Representative L3 for software application support in the cryptocurrency industry.

Key Responsibilities:
  • Provide advanced technical support to customers experiencing complex technical issues
  • Troubleshoot and resolve advanced technical problems in a timely manner
  • Document customer interactions and technical issues in a CRM system

Required Qualifications:
  • Minimum 3 years of experience troubleshooting software/application issues for customers
  • Experience in email support
  • Background and hands-on experience in the cryptocurrency industry
  • Proficiency in using computer applications and software
  • Strong communication skills

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