Technical Support Representative Level II

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Thu, Mar 28, 2024

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a Technical Support Representative Level II.

Key Responsibilities:

Manage complex inbound and outbound technical support requests
Analyze data and determine root causes of issues
Provide individual instruction and training to users on platform functionality

Required Qualifications:

High School Diploma or equivalent; Some College Preferred
1+ Year(s) Customer Service-related Experience
1+ Year(s) IT Support / helpdesk experience
1+ Year(s) Application support preferred
Basic understanding of SQL database queries, API request/response, MDM device management, and auditing log entries

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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Website

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