Job Summary

A company is looking for a Technical Support Representative for a remote contract role.

Key Responsibilities:

• Manage and respond to customer inquiries regarding the Optos Panoramic200
• Troubleshoot network problems and escalate critical issues to field teams
• Perform data migration on customer computers and research technical issues for early detection

Qualifications:

• High School diploma or equivalent
• 1+ year of Technical Support experience
• Experience in a customer care environment
• Extensive knowledge of Windows operating systems and PC hardware
• Intermediate IT networking knowledge