Technical Support Representative with CJIS Certification

Job Summary

A company is looking for a Technical Support Representative.

Key Responsibilities

• Field complex/escalated issues for high value or critical clients
• Work directly with clients to understand issues, document in a case, and work towards resolution
• Serve as an escalation point for Customer Support Representatives and assist with technical issues

Required Qualifications

• 1 year experience providing technical support for cloud-based software or services
• Technical degree in Computer Science or equivalent experience (2+ years)
• Experience using ticketing systems such as Zendesk, JIRA, or Salesforce
• Ability to convey complex technical issues to both experts and novices
• Must obtain CJIS certification, including FBI background check and fingerprinting