Technical Support Services Director

Job Summary

A company is looking for a Director, Technical Support Services.

Key Responsibilities

• Lead the technical support business to ensure delivery and customer satisfaction
• Oversee services provided by the global SAP support team
• Manage performance monitoring and optimization of SAP solutions

Required Qualifications

• Bachelor's degree in computer science, engineering, mathematics, or related field
• 10 years of experience in a relevant position, such as SAP Architect
• Working knowledge of SAP technical stack, including on-prem and cloud solutions
• Experience with SAP Basis administration for Netweaver, installation, and migration
• Employer will accept a combination of education and experience equivalent to a U.S. bachelor's degree