Job Summary

A company is looking for a Technical Support Specialist.

Key Responsibilities:

• Provide technical customer support primarily through email communication
• Troubleshoot complex software issues and explain technical concepts in a non-technical way
• Assist new users in implementing SaaS applications in a B2B environment

Required Qualifications:

• Minimum 2 years of email-based technical support experience in SaaS or combined technical and writing experience
• Extensive experience troubleshooting software issues
• Fluency in written and spoken English
• Ability to work between Pacific Standard Time (US) hours of 9am to 6pm permanently
• Experience with APIs, JSON, SFTP, FTP, rule-based automation, and complex settings is preferred