Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative to provide customer support and manage technical issues remotely.

Key Responsibilities

• Answer incoming calls and identify, troubleshoot, and resolve customer issues
• Monitor inbound emails and manage incidents and service requests in the ticketing system
• Coordinate maintenance and repairs with field support and provide updates to customers on network status

Required Qualifications

• 2-3 years of experience in a technical support role
• High School diploma or GED
• Training or certification in Cisco, Cambien, Calix, and Juniper
• Knowledge of network technologies, components, and troubleshooting methods
• Understanding of data and signal flow through a network