Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist responsible for advanced troubleshooting and customer communication.

Key Responsibilities

• Investigate Tier II customer escalations and validate expected behavior
• Analyze logs and workflows to isolate root causes and surface defect trends
• Collaborate with Engineering and Product teams to ensure accurate escalation and alignment

Required Qualifications

• 1-3 years in technical support or SaaS troubleshooting
• Strong analytical and debugging skills across cloud or mobile platforms
• Experience with CRM/issue tracking tools such as Salesforce or Jira