Technical Support Specialist

Job Summary

Supporting a government contracting program remotely, the Technical Support Specialist will assist users with application submissions, account issues, and general inquiries in a contract-to-hire role.

Key responsibilities:

• Handle inbound calls and emails to provide technical support
• Guide users on application submissions and resolve account issues
• Track and report activity using Microsoft Office tools, particularly Excel

Required qualifications:

• Bachelor's degree required
• U.S. Citizen with the ability to obtain Public Trust clearance
• Proficiency in Microsoft Office, especially Excel
• Customer-facing experience with strong communication skills
• Ability to work independently in a remote environment