Technical Support Specialist

Job Summary

To support a growing team, the full-time Technical Support Specialist will manage client inquiries, troubleshoot technical issues, and provide solutions in a remote work environment.

Key responsibilities

• Assist clients with technical support requests and resolve issues efficiently
• Document and track support interactions using appropriate tools and systems
• Collaborate with team members to improve service delivery and client satisfaction

Required qualifications

• 4-year degree in a relevant field
• 1+ year of professional experience in a technical support role
• Intermediate proficiency in technical troubleshooting and problem resolution
• Strong interest in technology and customer service
• Ability to learn new technologies quickly and apply them effectively