Technical Support Specialist

Job Summary

To ensure optimal performance of the 365 product suite, the fully remote Technical Support Specialist will provide technical system and user support, manage client cases, and troubleshoot issues for a diverse installation base while working weekends and having two weekdays off.

Key responsibilities

• Provide timely technical support via calls and emails, managing client cases within Zendesk
• Document and track issues to ensure resolutions and follow-ups with clients, escalating as necessary
• Configure client equipment remotely and locally while contributing to the continuous improvement of client experience

Required qualifications

• 1-2 years of experience handling high-end clients or equivalent education and certifications
• Proficiency with Ubuntu or other Linux distributions is highly desired
• Solid understanding of mobile environments, including Android and iOS
• Experience with Windows 10, including device drivers and error reporting
• Able to work independently and efficiently to meet deadlines while maintaining organization