Technical Support Specialist
Job is Expired
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Jul 02, 2024
Job Summary
A company is looking for a Technical Support Specialist (Contractor) position.
Key Responsibilities:
- Provide ongoing support to teachers and students through email-based ticketing system
- Become an expert on the product and serve as the primary point of contact for troubleshooting and inquiries
- Identify and escalate user bugs and pain points
Required Qualifications:
- 1+ years of experience in email-based customer support for a SaaS company
- Strong interest in education and ability to empathize with teachers and students
- Tech-savvy and familiar with various operating systems
COMPLETE JOB DESCRIPTION
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Job is Expired
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