Technical Support Specialist

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Tue, Apr 22, 2025

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a Technical Support Representative Level II.

Key Responsibilities

Manage complex inbound and outbound technical support requests and provide solutions
Analyze data to determine root causes of issues and document client service inquiries
Provide training and instruction on application functionality and assist with issue triage

Required Qualifications

High School Diploma or equivalent; some college preferred
1+ year of customer service-related experience
1+ year of IT support/helpdesk experience
1+ year of Software as a Service (SaaS) support preferred
Basic understanding of SQL database queries, API request/response, or MDM device management

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

BBB URL BBB URL

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