Technical Support Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Apr 25, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Technical Support Specialist to deliver exceptional customer service and support.

Key Responsibilities

Identify operational gaps and predict possible downtime in collaboration with SupportOps leadership
Assist in the design, development, and maintenance of support tooling and workflows
Onboard teams and customers to SupportOps services while maintaining training and knowledge sharing

Required Qualifications

3 years of experience in Technical Help Desk, Technical Support, or related fields
Experience with ticketing systems for issue resolution
Strong experience in supporting users in a mixed OS environment, particularly Windows and macOS
Basic knowledge of networking technologies such as TCP/IP and VPN
Familiarity with support tech stack tools like Zendesk, Jira, and Datadog

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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