Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide customer support for proprietary software solutions in the legal and process serving industries.

Key Responsibilities:

• Respond to customer support tickets via phone, email, and Zoom to resolve software and service issues
• Conduct training sessions for new clients and assist them in navigating the software tools
• Log customer interactions and issues, test software, and document recurring problems and solutions

Qualifications:

• High school diploma or GED
• 2+ years of customer support or call center experience
• Experience in demonstrating and explaining software to users
• Proficiency with Microsoft Outlook, Excel, Word, and PDF tools
• Familiarity with Windows OS and mobile apps (iOS and Android)