Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist I - Temporary.

Key Responsibilities

• Assist clinical laboratories using Unity software to resolve software issues
• Handle inbound customer calls, manage requests and complaints, and meet metrics expectations
• Document cases in Salesforce CRM and ensure prompt resolution and closure

Required Qualifications

• Associate's degree or equivalent work experience in a related life science, clinical/technical, or computer discipline; Bachelor's degree preferred
• 2+ years of customer service or call center experience; experience with Salesforce Lightning CRM preferred
• Experience in Information Technology and/or life sciences, biotech, or medical/laboratory field is helpful
• Familiarity with SQL Server and TCP-IP Connections preferred
• Desire to help people, solve problems, and learn new skills