Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist I - Custom Reports/Custom Calculations.

Key Responsibilities

• Monitor and prioritize cases and phone calls from end users experiencing software issues
• Identify, diagnose, and resolve technical issues through research and analysis
• Assist end users with modifications related to time off accruals, attendance, and security requests

Required Qualifications

• Minimum 3 years' experience in a customer service or help desk/software support role
• Associates/Bachelors Degree in Computer Science, Mathematics, or related field, or equivalent work experience
• Intermediate MS Office skills, particularly in Excel with VLOOKUP and Pivot Tables
• Technical aptitude to learn database tools such as SQL
• Strong mathematical skills for report calculations and accruals