Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative to provide timely technical responses and support to store employees.

Key Responsibilities:

• Document problems, complete problem tickets, and request information in support tools
• Maintain up-to-date knowledge of current policies, procedures, and troubleshooting techniques
• Provide outstanding customer support by analyzing, diagnosing, and resolving issues within service level agreements

Required Qualifications:

• 6 months of technical and/or call center experience
• High School Diploma or GED required or 2 years equivalent experience
• Experience in a help desk/call center environment providing technical support in a retail setting is preferred
• Experience using computer hardware and software applications is preferred