Technical Support Specialist

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Mon, May 12, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Technical Support Specialist to provide technical support for their web content management system.

Key Responsibilities

Provide customer service support via multiple channels, ensuring timely and courteous responses
Document relevant information for each case in Zendesk and manage time effectively to prioritize inquiries
Research information and solutions using various documentation and apply critical thinking to resolve issues

Required Qualifications

Bachelor's Degree or College Diploma in Computer Science, Information Technology, or a similar field
Minimum of 1 year experience in technology-related or higher education organizations
Exposure to website development and hand coding, including HTML, XHTML, CSS, and JavaScript
Working knowledge of PHP or ASP, or other scripting languages is a plus
Proficient with Windows and comfortable with Macintosh systems

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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