Technical Support Specialist

Job Summary

A company is looking for a Middle Technical Support Specialist.

Key Responsibilities

• Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed
• Monitoring product status and involving responsible teams in urgent or critical situations
• Collaborating closely with other departments to ensure timely and effective issue resolution

Required Qualifications

• At least 3 years of experience in client support
• Intermediate+ English level
• Fluent in Ukrainian or Russian
• Familiarity with back-office systems, especially within gaming companies
• Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly)