Technical Support Specialist
Job Summary
A company is looking for a Technical Support Specialist to provide advanced technical assistance and support to customers.
Key Responsibilities
- Respond to customer inquiries and provide solutions while issues are being investigated
- Diagnose and troubleshoot software issues, documenting tickets and escalating as necessary
- Collaborate with internal teams to resolve technical problems and create technical documentation
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
- 2+ years of experience in a technical support role at a software company
- Strong troubleshooting skills and familiarity with software development processes and technologies
- Experience with ticketing systems and support tools is a plus
- Experience with different HR systems and multi-product suites is preferred
COMPLETE JOB DESCRIPTION
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Company Overview
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