Technical Support Specialist

Job Summary

A company is looking for a Support Specialist.

Key Responsibilities

• Provide technical support and troubleshooting for software applications, including cloud-based and on-premise solutions
• Utilize ticketing systems to track, manage, and resolve support requests efficiently
• Collaborate with product and engineering teams to suggest improvements based on recurring issues

Required Qualifications

• 2-3 years of experience in a technical support or IT support role, preferably in a SaaS environment
• Solid understanding of cloud-based solutions, on-premise software, and mobile applications
• Experience with ticketing systems and issue-tracking platforms
• Familiarity with remote support tools
• Ability to work independently in a fast-paced environment