Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist I - Time and Labor.

Key Responsibilities

• Monitor and prioritize cases and phone calls from end users experiencing software-related issues
• Identify, diagnose, and resolve technical issues while providing excellent customer service
• Learn application features and assist users with modifications related to time and attendance, tax adjustments, and security requests

Required Qualifications

• Minimum 3 years' experience in a customer service or help desk/software support role
• Associates/Bachelors Degree in Computer Science, Mathematics, or a related field, or equivalent work experience
• Intermediate MS Office skills, especially in Excel (VLOOKUP, Pivot Tables)
• Technical aptitude to learn database tools, such as SQL
• Strong mathematical skills for report calculations and accruals