Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide remote support to users in telecommunications and related applications.

Key Responsibilities

• Respond to end user inquiries and resolve issues related to telecommunications networks, computer hardware, and core business applications
• Isolate problem sources and collaborate with internal teams and vendors to resolve issues
• Maintain documentation of all activities and follow up with users to ensure resolution

Required Qualifications

• High school diploma or equivalent
• Six months to one year of experience in telecommunications or applications programming
• Proficient computer navigation skills with various software packages, including Microsoft Office
• Basic knowledge of telecommunications equipment and systems
• Ability to manage multiple tasks/projects and deadlines simultaneously