Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to handle customer support requests for their products.

Key Responsibilities

• Support IT Administrators, teachers, and faculty with questions about products
• Respond to customer queries via email, chat, or phone in a timely manner
• Analyze and report product malfunctions and follow up with customers to ensure resolution

Required Qualifications

• Proven customer support or customer relationship management experience
• Strong technical troubleshooting skills and familiarity with DNS and basic networking concepts preferred
• Ability to multitask, prioritize, and manage time effectively
• Self-starting individual with a natural curiosity
• Flexible with shift schedule, covering hours of operation from 5am to 5pm PST