Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist - Tier 1.

Key Responsibilities

• Provide day-to-day support to customers using the Zendesk Product Suite to resolve inquiries
• Act as a representative to ensure a positive customer experience and drive CSAT scores
• Investigate operational issues using tools to drive timely resolution and escalate urgent issues as necessary

Required Qualifications

• 1 year of customer service support experience is required; technical support experience is preferred
• Familiarity with Cloud Software-as-a-Service (SaaS) offerings and enterprise software
• Experience using troubleshooting tools such as Datadog and Application Insights is preferred
• Ability to work independently and collaboratively in a diverse environment
• Self-motivated and proactive team player with innovative ideas