Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide payments-related technical support services and ensure client satisfaction.

Key Responsibilities

• Provide first-class customer support via various communication channels
• Triage and process customer inquiries and technical issues, maintaining accurate records
• Assist in the setup and configuration of POS terminals and provide troubleshooting support

Required Qualifications

• High school diploma or equivalent
• 2+ years of experience in a call center or customer support role
• 2+ years of experience in the card payment industry or payment processing with POS terminal technical experience
• Experience with TSYS, Fiserv, or similar payment processing systems preferred
• Familiarity with call center environments in the payments industry preferred