Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide payments-related technical support services while ensuring superior client experience.

Key Responsibilities

• Provide first-class customer support via various communication channels
• Triage and manage inbound customer inquiries and technical issues
• Assist in the setup and configuration of POS terminals and payment gateways

Required Qualifications

• High school diploma or equivalent
• 2+ years of industry experience in call center or customer support roles
• 2+ years of experience in the card payment industry or payment processing
• Experience with TSYS, Fiserv, or related payment processing technologies preferred
• Experience in call center environments in the payments industry preferred