Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide personalized assistance to customers in the hospitality industry.

Key Responsibilities

• Manage and resolve approximately 125 technical cases per month, ensuring timely solutions
• Create and enhance knowledge articles to support the knowledge base and self-service resources
• Collaborate with team members during Swarming sessions to troubleshoot complex issues

Required Qualifications

• 2+ years of experience in the hospitality industry or hospitality technology space
• Prior experience in technical support and familiarity with ticketing/case management systems
• Comfortable using tools like Excel, XML, or APIs for data-related issues
• Ability to work effectively in a fully remote environment
• Proven adaptability to changing priorities and challenges