Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide personalized assistance to customers in the hospitality industry.

Key Responsibilities

• Manage and resolve technical inquiries, ensuring timely solutions for approximately 125 cases per month
• Contribute to the knowledge base by authoring articles and leveraging existing resources for case resolution
• Collaborate with team members during Swarming sessions to troubleshoot complex issues and escalate software defects as needed

Required Qualifications

• 2+ years of experience in the hospitality industry or hospitality technology space
• Prior experience in technical support, including familiarity with ticketing systems and data analysis
• Comfortable using tools like Excel, XML, or APIs for troubleshooting data-related issues
• Ability to work effectively in a fully remote environment and leverage collaboration tools
• Proven adaptability and critical thinking skills to handle changing priorities and diagnose issues