Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide personalized assistance to customers in the hospitality industry.

Key Responsibilities

• Manage and resolve approximately 125 technical support cases per month, ensuring timely and accurate solutions
• Contribute to the knowledge base by authoring articles and leveraging existing resources to resolve customer inquiries
• Collaborate with team members in Swarming sessions to troubleshoot complex issues and escalate software defects to the R&D team

Required Qualifications

• 2+ years of experience in the hospitality industry or hospitality technology space
• Prior experience in technical support, including familiarity with ticketing systems and data analysis
• Comfortable using tools like Excel, XML, or APIs for troubleshooting
• Ability to work effectively in a fully remote environment with collaboration tools
• Proven adaptability to changing priorities and strong critical thinking skills