Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to join their Customer Support team.

Key Responsibilities:

• Assist customers in resolving technical issues and document interactions in case management software
• Collaborate with Tier 3 and development teams to obtain data for troubleshooting
• Manage incoming support tickets while ensuring a positive customer experience

Required Qualifications:

• 0-2 years of technical support experience in customer-facing software and applications
• Familiarity with technical troubleshooting and tools such as AWS CloudWatch and Elasticsearch is a plus
• Experience with Atlassian Tool Suite and Salesforce is a plus
• Bachelor's degree in a technical discipline and/or relevant certifications preferred
• Understanding of application troubleshooting and root cause analysis techniques