Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative to assist customers with their platform-related inquiries and issues.

Key Responsibilities:

• Provide responsive and accurate technical support to customers via various communication channels
• Investigate and resolve product issues while educating customers on platform features and best practices
• Collaborate with internal teams to escalate product defects and maintain knowledge documentation

Qualifications:

• 1-2 years of experience in customer service, IT support, or technical support roles
• Strong foundational understanding of software, databases, or platform technologies
• Proven ability to manage competing priorities in a fast-paced environment
• Preferred education in Electronics, Computer Science, Information Technology, Physics, Mathematics, or equivalent technical training
• Familiarity with database concepts and support case management