Technical Support Specialist

Job Summary

A company is looking for a Technical Help Desk I.

Key Responsibilities

• Provide technical support via inbound calls, support tickets, and web chats
• Assess customer technical needs and route them accordingly while following documented procedures
• Maintain customer satisfaction by achieving performance goals and managing proactive communications

Required Qualifications

• High School Diploma or GED equivalent
• Minimum of two years customer support experience
• Ability to type 30 WPM
• Good troubleshooting skills and ability to diagnose and fix problems quickly
• Some experience with Active Directory and understanding of domain environments