Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative to join their customer support team.

Key Responsibilities

• Engage with customers positively and confidently across various communication channels
• Investigate and resolve customer issues using technical knowledge and available tools
• Document all customer interactions accurately and provide feedback on internal processes

Required Qualifications

• High School Graduate
• 2+ years of technical or product support experience
• General knowledge of PC and laptop design, hardware functions, and network connectivity
• Experience with support processes, systems, and tools preferred
• Familiarity with OBS, streaming, and macOS is a plus