Technical Support Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Jun 10, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level, Senior Level

Job Summary

A company is looking for a Technical Support Specialist I.

Key Responsibilities

Manage Tier 1 to Tier 2 customer inquiries through phone, email, or chat, utilizing screen sharing and remote sessions
Troubleshoot and test system components, documenting support tickets and following through to resolution
Provide basic product training and documentation to customers while meeting performance metrics for customer satisfaction and productivity

Required Qualifications

More than 1 year of experience troubleshooting software, SaaS applications, or technical systems
Experience with Windows OS, network, and domain environments
Strong understanding of structured data file types, SQL, API, and back-end automation technologies
A+ certification or comparable certification, experience, training, or degree preferred
History of exceptional customer service experience scores

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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Website

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