Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist (Product Specialist).

Key Responsibilities

• Build deep product knowledge across company products
• Troubleshoot technical issues and develop clear solutions or workarounds
• Create and maintain knowledgebase articles, FAQs, and support documentation

Required Qualifications

• 1-2 years in a professional services, support, or customer-facing technical role
• Hands-on experience implementing or supporting enterprise software applications
• Strong technical aptitude and willingness to learn
• Experience working with development teams and ticketing systems (JIRA, Zendesk, etc.)
• Familiarity with Microsoft 365, Azure apps and services, and the Power Platform