Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide advanced technical support and consultation in the education technology sector.

Key Responsibilities

• Resolve complex technical issues related to integrations, SSO, and APIs
• Conduct technical consultations with school leadership and IT/ICT Directors
• Contribute to AI-driven initiatives and support the training of frontline staff

Required Qualifications

• 3-5 years of experience in school IT, technical support, or EdTech implementation
• Solid understanding of APIs, integrations, and education technology environments
• Basic SQL knowledge and understanding of relational databases
• Familiarity with analytics tools and support platforms like Jira and Zendesk
• Experience working with K-12 international schools or school information systems (SIS)