Technical Support Specialist

Job Summary

A company is looking for a Technical Support Analyst to provide exceptional support to customers and ensure high satisfaction.

Key Responsibilities

• Maintain strong product knowledge and provide exemplary customer service through various communication channels
• Proactively resolve issues through research, troubleshooting, and documentation, while managing tickets in the ZenDesk system
• Serve as an escalation point for first-level support and ensure issues are prioritized and routed appropriately

Required Qualifications

• 2+ years of Level II technical support experience
• Familiarity with basic networking concepts
• Advanced analytical skills and experience in diagnosing and resolving issues
• Ability to work independently without direct supervision
• Positive, customer-focused, service-oriented personality