Technical Support Specialist

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Wed, Jun 18, 2025

Job Category: Information Technology

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a Technical Support Specialist to join their creator support team.

Key Responsibilities

Respond to support tickets, diagnose issues, and provide solutions
Write detailed bug reports and communicate updates to creators
Maintain internal support documentation and monitor shops for potential fraud

Required Qualifications

2-4 years in technical or customer support, preferably in SaaS or eCommerce
Experience with Zendesk, Jira, or similar platforms
Ability to replicate and document issues accurately
Proactive and highly organized approach to work
Empathetic and patient when assisting customers

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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