Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide customer support and resolve technical issues.

Key Responsibilities:

• Provide phone and email support to customers, ensuring timely assistance
• Create and maintain accurate documentation for internal and external use
• Troubleshoot and resolve technical issues, acting as a liaison between operational departments

Required Qualifications:

• Associate's degree or valid certification in a related field
• 2+ years of experience in technical support or customer support roles
• Experience using ticket systems to track customer inquiries
• Ability to work a rotating schedule, including nights, weekends, and holidays
• Self-motivated and disciplined to excel in a remote work setting