Technical Support Specialist

Job Summary

A company is looking for a Technical Support- Business Operations professional.

Key Responsibilities

• Handle support requests and self-service resources for the Azure AI Translator business
• Classify and manage emails from customers regarding quality issues, feature requests, and product inquiries
• Collaborate with Subject Matter Experts to streamline processes and improve documentation and communication

Required Qualifications

• Experience using a service API and creating applications in .Net, Python, or Java (2+ years)
• Proficiency in reading and writing technical documentation (3+ years)
• Strong business acumen and analytical skills (1+ year)
• Proven experience in a technical support role
• Ability to generate reports on business metrics and market trends