Technical Support Specialist

Job Summary

A company is looking for a Technical Support Professional to provide expert technical support to customers and field engineering teams.

Key Responsibilities

• Manage the resolution of product-related problems and coordinate with internal stakeholders
• Assist customers with support requests and identify areas for improvement
• Maintain configuration control records and develop performance metrics for field-installed equipment

Required Qualifications

• Bachelor's or Master's degree in chemical engineering, Biotechnology, Statistics, Data Science, or a related field
• 3+ years of experience in process development, manufacturing, or data analysis in the biopharmaceutical industry
• Expertise in using SIMCA and MODDE software for MVDA and DOE
• Strong understanding of statistical methodologies and process control techniques
• Familiarity with programming languages like Python or R is beneficial