Technical Support Specialist

Job Summary

A company is looking for a Technical Customer Support Professional.

Key Responsibilities

• Own the Incident Life Cycle by capturing, categorizing, and prioritizing incoming requests
• Troubleshoot and resolve incidents to maximize first-contact resolution rates
• Maintain clear communication with users and ensure adherence to established SLAs

Required Qualifications

• 2+ years of experience in a helpdesk or IT support role
• Experience with ticket management systems
• Ability to categorize and prioritize incidents based on impact and urgency
• Demonstrated commitment to delivering exceptional customer service
• Fluency in English (verbal and written)