Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist II to provide regional technical support to customers across North America.

Key Responsibilities

• Serve as the Voice of the Customer, offering troubleshooting and diagnostic support for Q-SYS products
• Deliver exceptional service by ensuring thorough resolution of issues and maintaining accurate records
• Provide training and mentoring to team members and lead partner management support as required

Required Qualifications

• Bachelor's or Diploma in a technical/engineering discipline, or equivalent experience
• Experience in Customer Support or Technical Support in the AV&C Integration industry
• Q-SYS Level I and Level II certification is highly desirable
• AV industry certifications in Dante, CTS, CTS-I, or CTS-D are highly desirable
• Understanding of computer technologies and audio video technologies, including audio over IP networking