Technical Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Dec 08, 2025

This job expires in: 15 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a Technical Support Specialist II.

Key Responsibilities

Respond to incoming customer requests via phone, email, and chat
Troubleshoot and resolve customer issues in a timely manner
Monitor and investigate system issues related to payment operations

Required Qualifications

High School Diploma or Equivalent
2 years of experience in technical support, FinTech operations, or POS/payment troubleshooting
Associate's Degree in IT, Information Systems, or related discipline (preferred)
Experience supporting integrated POS or SaaS-based payment systems (preferred)
Familiarity with PCI DSS, NACHA, and tokenization/security protocols (preferred)

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