Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative to provide exceptional customer service and technical support.

Key Responsibilities

• Engage with customers in a friendly and professional manner to address technical issues
• Provide timely responses to customer requests via email and phone, ensuring team service level agreements are met
• Document customer interactions and assist with account management and technical issues related to the product

Required Qualifications

• Bachelor's Degree or equivalent experience in a customer solution environment
• 2 years of experience supporting customers via chat, email, and phone
• Technical proficiency with computer systems, software, and Google Suite
• Experience in managing time effectively and prioritizing tasks
• Ability to maintain composure and professionalism in high-pressure situations